Privacy Policy

Information We Collect

Depending on how you use the site, we may collect your name, email address, phone number, service address, account details, quote details, uploaded photos, order information, booking information, and communication preferences.

• Quote requests and project details you submit through the website
• Account information used for sign-in, saved addresses, and order history
• Order and booking records related to products and services
• Messages, emails, and support requests you send to us
• Basic technical information needed to operate, secure, and improve the site

How We Use Information

We use the information we collect to review quote requests, communicate with customers, schedule work, manage orders, provide support, secure the site, and operate the business.

• Review and respond to quote requests
• Send quote, booking, order, and account-related emails
• Coordinate scheduling, service fulfillment, pickup, or delivery
• Maintain customer accounts and saved address information
• Prevent abuse, fraud, spam, and unauthorized access

Sharing Information

We do not sell your personal information. We may share information only when needed to run the business, provide the service, or comply with the law.

• Service providers that support hosting, email delivery, authentication, or site operations
• Business partners or subcontractors only when needed to fulfill your request
• Law enforcement or legal authorities when required by law or to protect rights and safety

Communications and SMS Preferences

We may contact you by email or phone about quotes, orders, bookings, support, or service-related updates. If SMS messaging is offered, you can manage SMS preferences through your account settings or by contacting us.

Data Retention and Security

We keep information for as long as it is reasonably needed to operate the business, maintain records, resolve disputes, enforce agreements, and meet legal obligations. No online service can guarantee perfect security, but we use reasonable administrative and technical measures to protect data.

Your Choices

You can contact us to ask about updating, correcting, or deleting personal information, subject to any records we need to keep for business or legal reasons.

Contact

For privacy questions or requests, contact SMSM Home Services at info@smsm.us,(757) 995-5889, or Hampton Roads, VA.